Contact Us

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


For service inquiries, customer support, or product information:

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Enter your information below and we'll let you know all about what FailSafe has to offer.




Live Customer Care Center 1-855-371-7233(SAFE).

Monday to Friday   8:00 a.m. to 5:00 p.m. (CST)




Snail Mail:

Send your inquiries to:

FailSafe Security
P.O. Box 922
Bay Springs, MS 39422